CLIENT SERVICE AGREEMENT
THIS IS A CLIENT SERVICE AGREEMENT (the "Agreement") BETWEEN:
Clique Pet Grooming Ltd, including its employees, agents and representatives (Unit 2, South Viaduct, St James Lane, Muswell Hill, London, N103QX)
And The Client;
The Client wishes to be provided with Services by Clique Pet Grooming Ltd, and Clique Pet Grooming Ltd agrees to provide such services to the Client on the terms and conditions set out in this Agreement.
Terms of Agreement
The term of this Agreement (the "Term") will begin on the date of this Agreement and will remain in full force and effect indefinitely or until terminated as provided in this Agreement.
This Agreement may be terminated at any time by mutual agreement of the Parties.
Except as otherwise provided in this Agreement, the obligations of Clique Pet Grooming Ltd will end upon the termination of this Agreement.
Pet Health
It is important that pets are fit and healthy. It is the Client’s obligation to notify Clique Pet Grooming Ltd on arrival if their pet has any health issues – even minor complaints. This includes, but is not restricted to, marks or warts on the body, ear problems, stomach problems, food allergies or allergies to shampoos or grooming products. The Client is required to notify a Clique Pet Grooming Ltd on booking if their pet has recently undergone surgery or had any illness.
The Client’s pet should have received, and be up-to-date, on all vaccinations that are recommended by local laws and regulations, to ensure the good health of that specific animal. The Client’s pet should also have received, where appropriate, treatment for kennel cough, worming and fleas. An unvaccinated pet puts itself and others at risk and therefore cannot be accepted into Clique Pet Grooming Ltd for services provided by Clique Pet Grooming Ltd.
Clique Pet Grooming Ltd’s first concern is for the welfare of the pet in their care and so, in the event of injury or illness, a vet may be called or Clique Pet Grooming Ltd may take the pet to a local vet for treatment. All costs in connection with the carrying out of the vet’s instructions shall be at the Client’s expense. Accordingly, we recommend that Client’s pets are insured under a reputable pet insurance scheme. Insurance should include third-party cover in case the pet bites a Clique Pet Grooming Ltd employee, another client, a member of the public or a client or member of the public’s pet.
The Client authorises Clique Pet Grooming Ltd in the event of an emergency to take the Client’s pet to the nominated veterinary practice; details as provided by the Client. If this is not possible for any reason the Client authorises Clique Pet Grooming Ltd to take the Client’s pet to the nearest emergency veterinary practice.
The Client agrees to pay all costs in connection with the carrying out of the vet’s instructions in addition to any travel or service costs incurred in the management of the emergency or monitoring of the Client’s pet, during and after the illness or injury. Payment must be made direct to the Veterinarian concerned and to Clique Pet Grooming Ltd by reimbursement for expenses incurred within 7 days of the date of the incident.
Under no circumstances do Clique Pet Grooming Ltd accept sedated pets for any service provided by Clique Pet Grooming Ltd.
Clients are required not to book female pets while they are ‘in season’ as they may experience discomfort at this time and their presence may cause a disturbance with male pets in Clique Pet Grooming Ltd’s care or male pets the pet may come into contact with in a public place.
Whilst Clique Pet Grooming Ltd always seek to ensure the Client’s pet receives a satisfactory service, Clique Pet Grooming Ltd will not be held responsible and excludes all liability for any harm suffered by any pet caused by factors outside of Clique Pet Grooming Ltd control, including, but not limited to, injury, illness (new illnesses and pre-existing conditions) and death, along with any indirect or consequential loss suffered by the Client.
Safety
Clique Pet Grooming Ltd reserve the right to refuse to provide services to any pet if that pet presents a risk of injury to itself, other pets or Clique Pet Grooming Ltd employees or members of the public. Any such decision will be made at the discretion of Clique Pet Grooming Ltd employees.
If the Client’s pet is ill-behaved (i.e. aggressive) and/or requires extra attention Clique Pet Grooming Ltd may charge an additional fee, if, for example, it requires the attention of two employees, or one employee for a longer amount of time than the scheduled service time.
Clique Pet Grooming Ltd reserves the right to, at its discretion, fit a Client’s pet with a soft muzzle for the duration of the service.
It is the Client’s responsibility to let us know if their pet is prone to snapping or biting, or if he/she does not like any particular part of their body to be touched. The Client is responsible for medical or other expenses incurred resulting from an injury to Clique Pet Grooming Ltd employee, agent or representative, a member of the public or another pet caused by The Client’s Pet.
The Client agrees to defend, indemnify and hold harmless Clique Pet Grooming Ltd, its employees, agents and representatives from all liabilities, claims and expenses incurred in relation to the Client’s Pet’s behaviour, including without limitation, property damage, personal injury or death caused by the Client’s Pet.
The Client’s Pet(s) should be fitted with a secure and suitable collar and lead and an identity tag detailing the Client’s contact details.
Grooming Services
Grooming may expose underlying skin or health problems. Clique Pet Grooming Ltd will notify the Client as soon as is reasonably possible if any lumps, bumps or skin irritations are found. If the Client’s pet has a severe skin problem then Clique Pet Grooming Ltd may recommend that the pet is taken to a vet. If a pet is subsequently prescribed medication/medicated shampoos Clique Pet Grooming Ltd require that the Client brings this to their next appointment and tell a Clique Pet Grooming Ltd employee, agent or representative.
Customers should also advise a Clique Pet Grooming Ltd employee if their pet is on any prescribed medication or medicated shampoo. Please bring any such medication along with you to the appointment.
Grooming may include clipping the pet’s nails. The Client accepts that the Clique Pet Grooming Ltd employee will do their best to limit the possibility of exposing the quick of the nail, which may or may not cause minor bleeding at the time of the clipping or afterwards, but that this is not always possible. Any bleed will be dealt with during the groom and should heal quickly, no further action is usually required. In the event the quick is exposed and there is minor bleeding, the Clique Pet Grooming Ltd employee will notify the Client on collection so the nail condition can be monitored at home.
Clique Pet Grooming Ltd normal grooming charge does not include de-matting. There is an additional charge for de-matting of £10 per 20 minutes to de-matt a pet. Clique Pet Grooming Ltd may also need to see the pet for more than one grooming session to make the experience less stressful for them. De-matting may be painful for the pet and Clique Pet Grooming Ltd reserves the right to refuse to de-matt a pet due to the condition of the coat. An estimate of charges will be provided prior to grooming during your consultation.
If the pet is severely matted and, in particular, if the pet is elderly or infirm, then shaving will be the only option. Shaving pets will change their appearance and the hair will be very short and close to the skin. This may expose pre-existing skin complaints and may mean that the pet has bald patches where matts were too close to the skin. The skin can split when the matt is too close and this is only visible after shaving. Clique Pet Grooming Ltd will not be held liable for the resultant appearance of the pet, including any skin injuries or damage, or any discomfort suffered by the pet as a consequence of the pet being shaved. Clique Pet Grooming Ltd do not recommend de-matting of elderly, infirm or aggressive pets.
If, during the shaving process, the pet becomes distressed or exhausted, Clique Pet Grooming Ltd reserve the right to ask the Client to bring the pet back another day so that Clique Pet Grooming Ltd can finish shaving his/her coat. This decision will be made at the discretion of Clique Pet Grooming Ltd employees. When a session is ended early in this way, the full fee for the session will become due and payable and there will be an additional charge for the subsequent session(s) required.
Matted coats can be avoided by regular grooming, either at home or at Clique Pet Grooming Ltd. A recommended programme for maintaining your pet’s coat can be provided by a Clique Pet Grooming Ltd employee. We strongly recommend that you arrange regular grooming appointments to prevent the need for shaving the coat again and always book your next appointment upon collection of your pet.
The Client accepts that if a pet is over-excited, stressed, matted or aggressive, the final appearance after grooming may not be the same as for a relaxed or non-aggressive pet. Clique Pet Grooming Ltd employees will do their best to ensure that the cut and look of the coat is to the required standard but sometimes it may be difficult to use scissors or clippers for the safety of the pet.
Clique Pet Grooming Ltd does not permit Clients or Client’s representatives to be present during the groom. This is purely for the safety and benefit of the pet and the employee. Clients are not insured to be in the grooming room whilst specialist equipment is used or other pets are present.
Any estimates given at the time of booking or during the consultation regarding the expected price of grooming are based on an average for that breed, type or the condition of the coat. However, some pets will require extensive extra work and this will be charged. Accordingly, the final payment owed on collection of the pet may exceed the initial estimate provided. Clients are required to ensure that the pet has been to the toilet before their appointment.
It is the Client’s responsibility to ensure that the groomer is made fully aware of the grooming services that the pet requires, i.e. how short the coat should be, whether the paws are to be trimmed etc. If this information is not supplied by the Client, Clique Pet Grooming Ltd employee will use their discretion, which the Client agrees not to challenge – and groom the pet to the breed standard, or to a level that Clique Pet Grooming Ltd employee feels is best suited to the pet, bearing in mind their coat condition, age, previous hair style and general health.
If the Client’s pet will be delivered and/or collected by a member of the Client’s family, or one of their friends or colleagues, it is the Client’s responsibility to ensure this representative is fully informed in relation to the pet’s health conditions, vaccination record, the grooming services required and any other such information required by Clique Pet Grooming Ltd employee for the purpose of the service being provided. The Client must notify Clique Pet Grooming Ltd employee that their pet is to be collected by another person and, if collecting the pet, this person must be able to make full payment on behalf of the Client. Clique Pet Grooming Ltd requires that any representative of the Client collecting the pet provide up-to-date contact details on arrival including a valid mobile number in case of emergency.
Complaints & Liability
We strive to provide the highest standard of care and grooming for your pet. If you have any concerns regarding the groom, you must notify us within 48 hours of the appointment's completion. After this period, we are unable to accept liability for any issues that may arise, and we will not be responsible for covering veterinary costs or issuing refunds. It is the owner's responsibility to thoroughly check their pet before leaving the premises and report any immediate concerns. By using our services, you acknowledge and agree to these terms.
Cancellation
Clique Pet Grooming Ltd requires 48-hours’ notice for cancellation of pet care services. Cancellation within the notice period will be subject to a cancellation fee of 50% of the total cost of the scheduled service. This amount will be payable before further services can be booked.
Clients arriving or dropping off pets more than 15 minutes after the scheduled start time of their pet’s service may have to book a new service, in which case the cancellation fee will apply.
If the Client does not attend their appointment and the Client has not notified Clique Pet Grooming Ltd in advance, a ‘no show’ fee will be charged equivalent to the full charge of the service booked.
Payment
For the services rendered by Clique Pet Grooming Ltd as required by this Agreement, the Client will provide compensation (the "Payment") to Clique Pet Grooming Ltd as follows:
All payments must be made in full upon pick-up after the service has been provided.
The Client will pay Clique Pet Grooming Ltd fees for Services calculated pursuant to the Clique Pet Grooming Ltd Services Price List, which may be modified from time to time by Clique Pet Grooming Ltd at its sole discretion.
If a secure payment link has been sent, payment must be completed within 24 hours from the time the link is issued. Failure to complete payment within this timeframe may result in additional interest charges.
If payment is delayed beyond the agreed timeframe through any payment method, an additional interest charge may be applied at our discretion.